Salon Policies and Etiquette
- Reservations: In order to reserve your appointment we require a credit card number to be kept on file.
- Cancellations: As a courtesy to your service provider we require a 24 hour notice of cancellation. This allows us time to accommodate the needs of others guests. In the event of a same day cancellation or if you fail to show up for your scheduled appointment you will be billed a fee for up to 100% of the scheduled services. Understanding that emergencies do arise we will do our best to accommodate your specific situation.
- Late Arrival: If you arrive late for your scheduled appointment be advised that your service provider may ask you to reschedule based on their availability.
- Check In: Please arrive a few minutes prior to your scheduled appointment. If you are scheduled for a massage or facial be advised that there are consultation forms that are required to be filled out prior to the service.
- Child Care: Child care is not provided at the salon. Children are not to be left unattended in any area of the salon. We gladly accommodate children who are receiving a service. For the comfort, safety and enjoyment of all our guests please make child care arrangements prior to your arrival at the salon.
- Cell phones: For the relaxation of all our guests we ask that you turn off your cell phone while in the salon/spa.
- Safety: The maximum occupancy of the treatment rooms and styling/nail stations is two people – the treatment provider and the guest who is to receive the service. Minors receiving services may be accompanied by an adult otherwise friends/family may wait in the lounge.
- Refunds: Absolutely no refunds are given on services rendered. In the event you are not satisfied with your service we will gladly work with you on correcting it. If you are not satisfied with your service you must notify the salon within 7 days for hair services, (5 days for nail services) at which time we will determine the corrective course of action. Products can be returned or exchanged if done so within 30 days of purchase. Hair pieces, extensions and boutique items cannot be returned or exchanged.
- Discounts: One discount per service or product will be given per visit. Discounts cannot be combined. Discounts may not be taken on services/products that are on special.
- Referral program: Your satisfaction is our utmost goal. If you are happy with your services/service providers we appreciate you recommending us to your friends and family. For each new guest you refer to the salon we will send you a $25.00 card good toward services.
- Home care recommendations: In order to maintain the results of your services we recommend following the home care protocol provided to you by your service provider. We proudly use and recommend only top quality professional brands that deliver visible results.